Collaborative Services ~ Concierge Practice


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The idea of "Six degrees of Separation" or the "Human Web" is that everyone on Earth is on average approximately six steps away from any other person.

So that a chain of, "a friend of a friend" is created.

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LEARN it ....... TEACH it......LIVE it!

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The Persistence Principle

Posted by Diana Rangaves, PharmD,CEO on March 15, 2011 at 4:50 PM Comments comments (0)


If you missed the target again, reload, take aim, focus and take another shot.

If you feel like a failure, join the club of great men and women who failed horribly before you.

Character is changed in the crucible of life and every day is a chance to live, learn and become more than we were the day before.

So, keep on shooting until you hit the target and win the prize!

The Persistence Principle ~ Bryan Thomas

Excellence ~ Plan, Attitude, Action!

Posted by Diana Rangaves, PharmD,CEO on February 23, 2011 at 2:36 PM Comments comments (0)

How To Get Promoted : 9 Obvious And Often Not Practiced Tips

It would be safe to say that you would have probably entertained the question of how to get promoted even before you graduated or left school. In my chats with juniors from my industry, I am often asked this question which I gladly answer.

However, I sense they simply want short cuts to the next level.These experiences pushed me to pen these 9 obvious but often not practiced tips on how to get promoted. Start internalizing these tips and make them part of your career plan. Before you know it, you would have moved up to the next level.

One main reason for people to ignore these obvious practices on how to get promoted is because they seem very long term. But they are not at all. All you need to do is to consistently DO them. I have broken them down to 3 main sections: Plan, Attitude and Action.


1. Where Are You and Why Are You There?

How to get promoted? First you will need to have a reference point. Ask yourself, where are you now? And why are you there? Is there any key strength that has brought you where you are now that you can continue to leverage for the next promotion?

Are there any weaknesses that you really need to correct before the next promotion is possible? These questions, while simple are strategic. It allows you to check your strengths and weaknesses. It forces you to access what has worked and what will work to get you promoted.

2. Where Do You Want To Be and How Do You Get There?

You obviously need to have an objective and a plan. Just saying that you want to get promoted is not enough. You need to be clear on your next position. Is it a promotion to a different department or a different branch? Write this down.

Now that you have written this down, how do you plan to get that promotion? Develop a plan for to achieve that objective. If you are lucky, you can even work this out with your immediate boss. Most bosses do not promise that promotion at such discussions but at the very least you get an idea of what are the expectations.


3. Put Pride, Passion and Belief In Everything You Do

People who get promoted are those that have a sense of pride in their work. And they take pride in their work. They are driven by genuine enthusiasm and desire to do their best no matter how small the job.

They believe in themselves and they believe in the bigger goals of their unit or department and company. How to get promoted? Ask yourself; do you conduct yourself with pride, passion and belief?

4. Back it Up with Skills/Knowledge, Direction and Action

Having pride, passion and belief is only part of how to get promoted. It must be backed up skills and knowledge. That means having the necessary skills and knowledge to do a superb job.

Having a direction is important to guide that energy generated by your passion. Otherwise, effort is wasted. Without action which is the actual completion of the task, all else is academic. You will be judged by what you do.

5. See Challenges As Opportunities

Another obvious tip on how to get promoted is to see challenges as opportunities. Very often I see young executives being thrown challenging assignments, which they choose to see as an additional chore.

If you want to be promoted, look at challenges as opportunities to shine. Do not complain about hard work, how hard you worked or if your assignment is tougher than your colleagues’. Trust me, no one wants to know how hard you work. In everyone’s mind, their own work is the hardest.


6. What Is Your Part?

Know your part and play your part. What is your role? Are you an implementer? Or are you a leader? Know exactly what you need to do in order for your unit to achieve its goals. Knowing your part means being a team player. No one can succeed without help from others. We all need the support of colleagues. When the team succeeds, you succeed too.

7. Do Your Best NOW

I consider this as one of the most important tip on how to get promoted. Do your best NOW. Today. This week’s tasks and projects. Do not bask in the glory of your previous work. That is gone. In all likelihood, no one else cares about it especially your bosses.

Do not think too much about future projects that are not implemented yet. That is in the future. It is not here yet. Focus on DOING your best NOW. It determines how you are being judged. When you reflect too much on the past and think too much about the future, you forget to focus on the NOW.

8. Do More Than Necessary

If you want to know how to get promoted, do more than the necessary. That means volunteering for work and taking the initiative to make a job better. It also means not sitting around waiting for work to come to you.

Bosses like people who can help them solve problems. Even if the problem is not yours, but if you feel you can be of help and have the expertise to solve it, then volunteer to help. You become the team’s competitive advantage when you do that. And bosses like people who give their unit an advantage over the others. Helping your team stay ahead is then helping you stay ahead too.

9. Do Work from The Next Level Up

If you continue doing work for your current position then you truly deserve your current position. People who know how to get promoted know that if you want the position next level up, you start doing some of those work from that level now. If you are a senior executive now, do some work that is only expected of an assistant manager (assuming that is the next level up). This allows you to demonstrate that you are capable of that position already.

Obviously, there are zillions of tips out there on how to get promoted. These are some of those that I deem to be obvious and not practiced enough by career success seeking newbies. Putting these into practice would greatly increase your chances of a promotion.

Reading about this: How To Get Promoted - 

Long Yun Siang or Long, as he is popularly known runs with his wife Dorena as their way of paying it forward. Their website – based on their real life experiences - provides tips, tools and advise for newbies pursuing career success.


Best Practices ~ Salary Survey ~ Santa Rosa, CA

Posted by Diana Rangaves, PharmD,CEO on January 17, 2011 at 9:29 PM Comments comments (0)

Pharmacist & Pharmacy Technician Salary Survey                         2011 for Santa Rosa, CA ~                                        Inpatient & Retail Positions

Visit the Job Guide page for a down loadable document.   

EXCELLENCE ~ Willingness ~ Ability MATRIX

Posted by Diana Rangaves, PharmD,CEO on January 16, 2011 at 3:59 PM Comments comments (1)

Everyday, we evaluate people and ourselves.

We do all we can to select the right people, for the right job, at the right time.

Sometimes, these evaluations are made once then forgotten; and when we have performance problems and issues, other difficult choices are presented.


By using this matrix of performance, we can frame expectations at the beginning and throughout an employee's time with the company.


Very clearly, willingness is a mental process.

Ability is the capacity for an amount, or a level of skill.

Each must be evaluated on a continuous basis. 


willing AND not able describes a typical new hire.


willing AND able describes a model employee.


not willing AND able describes a coaching, or disciplinary situation.

not willing AND not able describes someone who is a termination candidate.

A link is provided on the Service Guide page that will take you to a Printable Form of the Matrix document.

Feel free to print and post!

Innovation ~ New Paradigms

Posted by Diana Rangaves, PharmD,CEO on January 14, 2011 at 4:36 PM Comments comments (0)


Condensed from an article by Soren Gordhamer


The new business organizational paradigm is one that emphasizes connection, collaboration and innovation.


When people feel engaged, the benefits are significant.

It is not enough to get people to show up to work; the challenge is creating cultures that enhance creativity and innovation.



You cannot ask staff to give what they do not receive.

What is inside the company will be felt by those outside it.  The answer is to create a culture of happiness that would naturally overflow into all of the company’s communication.


Chris Sacca, “Employees will rise to the expectations placed upon them. If you treat them like children, they will act like children. But, show them respect and trust and they will respond to your expectation.”


The Old Paradigm: “Force people to do what you want.”


The New Paradigm: “Give people what you want them to offer.”



If people are not in the right mindset, nothing innovative occurs, and often people leave feeling even more drained and frustrated.

The mindset people bring to the meeting matters greatly. The main principle is people must participate.


Old Paradigm: “Just put your body in the room.”


New Paradigm: “Show up with a creative, open mindset to participate.”


Group Wisdom

The old paradigm was that the higher up the hierarchy you went, the more wisdom you had to share. Leadership was the ability to direct, not listen.


The new approach is likely best expressed by Cisco CTO PadmasreeWarrior, “The one thing that over two decades of experience in the industry has taught me: never assume you know the answer. I find that the more I listen, the quicker I learn and ensure that I’m inviting and absorbing the tacit knowledge that resides outside the boundaries.”


Old Paradigm: “All wisdom exists at the top.”


New Paradigm: “Listen and make space for various voices.”



Create spaces that support collaboration and innovation.  This includes physical space.


Old Paradigm: “Do what is normal.”


New Paradigm: “Approach space creatively to serve the purpose.”



A company is not likely to get much sustained passion from staff if its vision is to create yet another widget that does little to affect the world.

People need a sense of purpose to drive their innovation.

Padmasree Warrior of Cisco, “Innovation flourishes in a culture of purposeful chaos. The operative word here is ‘purposeful.'"

People need a sense that their work matters, both for the organization and the community.


Old Paradigm: “Work to get a paycheck.”


New Paradigm: “Make your work about something bigger.”


While we cannot force innovation and creative thinking, we can foster these abilities.


The old paradigm was individualistic and focused on thriving to be personally brilliant; the new one is Community.


The companies and teams that do this, that can create cultures that support innovation and engagement, will create the leading services that affect our culture.


Leadership ~ The Capacity Theory

Posted by Diana Rangaves, PharmD,CEO on January 13, 2011 at 9:48 PM Comments comments (1)


Capacity Theory states that people are only entrusted with that which they have the capacity to handle.


If a leader can only lead ten people, they won't been trusted with fifty.


The only way for leaders to continually grow is for them to challenge themselves.

If you grow your capacity, you'll automatically been trusted with more.


If your time management skills are lacking you will become overwhelmed; therefore,make sure you have a mentor (or mentors).


Afterwards Become ONE for someone else!

Best Practices ~ Medication Error Reductions

Posted by Diana Rangaves, PharmD,CEO on January 13, 2011 at 5:15 PM Comments comments (0)



81 percent of pharmacists agree that Pharmacy Technicians play a role in reducing medication errors


WASHINGTON, DC—Results from a recent Pharmacy Technician Certification Board (PTCB) sponsored survey find that lead pharmacists perceive pharmacy technicians as essential in the structure of the health care team in reducing medication errors, ensuring patient safety, and increasing positive health outcomes.


The results, unveiled at the American Pharmacists Association (APhA) Annual Meeting in March 2010 by researcher Shane Desselle, R.Ph, PhD,FAPhA, Associate Dean for Tulsa Programs, Chair, and Professor of the Department of Pharmacy, Clinical and Administrative Sciences at University

of Oklahoma College of Pharmacy, were gathered from a random sample of over 3,250 pharmacists serving in a variety of practice settings across the United States.


“The data show that the majority of pharmacists—in fact,over 80 percent of those surveyed—agree that pharmacy technicians are associated with a reduction in medication errors,” said Melissa Murer Corrigan, R.Ph., Executive Director and CEO of PTCB.

“This survey provides the data to support something we have known for years but are now able to quantify; well-trained, competent, pharmacy technicians make a positive impact on patient care.”


Pharmacists recognize how important it is to be able to rely on well-trained, knowledgeable pharmacy technicians as a means to enable pharmacy technicians and pharmacists to work more effectively in patient care, safety, and service.


Innovation ~ Pharmacy Ranks # 3

Posted by Diana Rangaves, PharmD,CEO on January 11, 2011 at 7:37 PM Comments comments (0)

Pharmacy Ranks #3 in Top 10 Most Secure Jobs in 2011

How secure is your job? The last few years have taught us nobody really knows what to expect. Job security doesn't have to be a total game, as research and statistics do point out some jobs and some industries as being more stable than others. Using the U.S. Department of Labor, here are the top 3 for 2011.

1. Nursing is a field that runs perpetually lean anyway; but as health care demands expand in every direction, opportunities for both LPNs and RNs will continue to expand along with it. With job growth predictions hovering in the 21 percent-22 percent range by 2018 the already very large industry is expected to see more new jobs over the next several years than any other occupation.

2. Physical therapist driven primarily by aging baby boomers and technology advances that improve survival rates for trauma victims and children with birth defects, the demand for physical therapy is on the rise andis expected to continue growing by as much as 30 percent by 2018. The greatest needs are in departments where geriatric patients frequent (acute hospital, skilled nursing, and orthopedic) as well as in rural and low-income areas.

3. Pharmacy Employers have reported difficulty finding Top Graded and competent pharmacy technicians and pharmacists. As the population ages, demand will continue to increase. The Department of Labor predicts jobgrowth to reach a total of 17 percent by 2018.

Excellence ~ Happiness

Posted by Diana Rangaves, PharmD,CEO on January 11, 2011 at 2:14 PM Comments comments (1)

The most important aspect of work is to love what you do. It is even more important than the salary. People who love what they do are healthier. They get up every morning happy with a feeling of satisfaction and accomplishment.  

They advance faster in their careers because they do not even consider their work to be work. They just love it. So, try to find something that you are good at and something that you like doing, and just do it. Money will come by itself. 



FREE 4 hr CE Pharmacy Tech & Pharmacists

Posted by Diana Rangaves, PharmD,CEO on January 10, 2011 at 5:37 PM Comments comments (0)

Medscape: :) A Free, Internet-Based Activity for Pharmacists and Pharmacy Technicians


MEDICATION-RELATED Impaired Driving CE 4.0 Contact Hours


Medscape Impaired Driving CE